At gentleHelp, we believe that finding the right helper can transform a household, providing peace of mind and more quality time for your family. As a trusted maid agency in Singapore, we specialise in matching families with skilled and caring helpers who meet their unique needs, whether it's for elderly care, childcare, or general housekeeping.
Growing up, I was very close to my grandmother. During the last five years of Ahma's life, she required daily care—assisted showering, diaper changing, and night surveillance. This experience gave me a deep appreciation for caregivers and the crucial role they play, not just in supporting loved ones but in holding families together.
My husband on the other hand, was brought up by helpers whom he affectionately calls “Kakak” (which means Big Sister in Indonesian), while his parents worked abroad. To him, Kakak was more than a helper; she was his playmate, tutor, guardian, and an important member of his family.
We believe that a good helper can transform a household, and the heart work of hiring one can be better served in Singapore today by offering more professionalism, openness, and personal touch. Combining our extensive experience in Healthcare (Homage), Technology (Microsoft), and Consulting (Bain & Company), we want to bring a fresh perspective to this traditional yet vital industry.
gentleHelp has come a long way since serving local families as Teo Express from a corner HDB Shophouse, but we are still learning and iterating every day to bring something different to the table. Our vision is simple:
Be professional: Clear expectations and high standards for all
Be open: Honest and transparent processes
Add a personal touch: Care for people who care for others
I invite you to explore our services and learn more about how we can support your family. Thank you for considering gentleHelp as your trusted partner in caring for your family.
Chloe Lim, Director
Our values are embedded into everything we do, from screening our domestic helpers to providing reliable and professional support for our customers, with empathy
We select helpers who embody empathy and professionalism, ensuring they care for your loved ones as their own.
We believe transparency is key. Our fees, processes, and policies are presented as it should be. No hidden charges. No ambiguity. No uncertainty.
Our rigorous screening and training processes ensure that every domestic helper not only meets the high standards of care and reliability but can also thrive in your family
gentleHelp simplifies hiring a helper by providing support from start to end, which includes paperwork, insurance, work permits, transportation, lodging, and other logistics
I had found the team at gentleHelp professional. They understood my requirements and were able to identify a suitable helper for my consideration. The communication channel with the assigned Care Advisor (Gina) was set up promptly to facilitate seamless communication between gentleHelp and me. I strongly recommend gentleHelp if any family needs to source for a helper.
Great service from start to finish! The team at GentleHelp were professional, efficient, and genuinely cared about finding the right fit for my family. They listened to our needs, handled all the paperwork seamlessly. Our maid has been with us for a few months now. Highly recommend ⭐️
I’m truly grateful for the help I received from the wonderful people at Gentlehelp Agency. I was on the verge of losing my grip, dealing with a helper issue (previous agency) and I had reached out to several others. Gentlehelp was the first to reach out to me, and they gave me a glimmer of hope when I needed it most especially after my previous helper abruptly left us.From the very first inquiry to the moment I found a new helper and through the entire interviewing process, everything was incredibly smooth. I never had to chase Gentlehelp for updates because they were consistently in touch, keeping me informed every step of the way. Today, I finally welcomed my maid, and I’m deeply pleased with her and with the entire process.Thanks to their care and diligence, I have peace of mind and a warm heart. My gratitude for Gentlehelp Agency is heartfelt and immense.
Thankful to Chloe, Melvin and the ops team in helping us to find a helper. Came across them through the various videos shared on their IG, which I felt was useful in addressing our concerns. While we weren't rushing to get a helper, but the experience was so smooth and comfortable that we were able to select a helper within 24 hours and have them over in 3 weeks. In my opinion, this attributed to the team's ability to sieve out great candidates through pre-interviews. We worked with Chloe mostly, and thought she was also a great communicator. She listened patiently to our needs and offered perspectives on potential tradeoffs instead of simply getting us to commit to a decision by offering suggestions. Thank you Gentle Help!
.webp)
The staff responded quickly to our queries about domestic helper application process. The use of electronic means of signing documents made the application process more efficient and fast. Will recommend this maid agency.
.webp)
GentleHelp, the agency that sources migrant domestic workers for families in need of help to give care to its elderly members or children, truly lives up to its name. It works gently and professionally behind the scene to match families with potential helpers, so as to bring in the most suitable ones to help the families. I have been very satisfied with the way the agency works, keeps to the time line and seamlessly arranges for registration of helper's work pass and helper's training. Thank you GentleHelp.
I found gentleHelp while trying to look for a caregiver for my elderly mother. They have provided me with top-notch service since Day 1, understanding my family's situation, recommending potential candidates, facilitating interviews, and providing consistent step-by-step guidance at every step of the journey. They were extremely prompt in their communications and frequently went over and beyond, handling as much of the recruitment process as possible so that I didn't have to worry about legal procedures and arrangements with MOM (except for the very rare situations in which it was mandatory for me to be present).Kudos to Melvin, Peter and the team for providing such wonderful support - you were truly a god-send.
.png){kind=small}
