Privacy Policy

Last Updated October 2025

At gentleHelp Pte. Ltd. and gentleHelp (Teo Express) Pte. Ltd (Collectively, "gentleHelp," “we,” “us,” or “our”), your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). By visiting our website [www.gentlehelp.com.sg] (the “Site”), you agree to the terms of this policy. If you have any concerns, please do not hesitate to contact us.

1. Collection of Personal Data

We collect personal data to provide you with the best possible service. This may include:

Personal Information: Such as your name, residential address, email address, and telephone number, which you provide when you register on our Site or participate in our services, and/or fill in any forms on our Site
Employment Information: Details about your employment history, qualifications, and references, especially relevant for domestic helpers and employers.

2. Use of Personal Data

We use your personal data to enhance your experience with us. This includes:

Facilitating the placement of domestic helpers with employers.
Processing transactions and sending related information, such as purchase confirmations and invoices.
Improving our website and services.
Communicating with you about promotions, events, and updates on our products and services.

3. Disclosure of Personal Data

We may share your personal data in certain situations, such as:

Legal Requirements: If required by law or to protect our rights, we may disclose your personal data.
Service Providers: We may share your data with third-party service providers who assist us with payment processing, data analysis, email delivery, hosting services, customer service, and marketing.

4. Security of Personal Data

We take your data security seriously and use various measures to protect your personal data. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Policy for Children

We do not knowingly collect data from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our Site. Please review it periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at dpo@gentlehelp.com.sg