At Teo Express, we aim to make hiring and managing a domestic helper as seamless as possible. One crucial aspect is setting up a bank account for your domestic helper, ensuring smooth salary payments and promoting her financial independence.

Here’s a step-by-step guide to opening and activating a POSB account for your domestic helper.

Opening a POSB Account During Work Permit Issuance

When issuing your domestic helper's work permit via the Ministry of Manpower (MOM) system, we can conveniently open a POSB account for them:

• Select the Option: During the work permit issuance process, we will select the option to open a POSB account for your domestic helper.
• Receive the Debit Card: Once the work permit is issued, your domestic helepr will receive a New ATM/Debit Card and their account details in your mailbox.

Activating the POSB ATM/Debit Card

After your domestic helper receives their New ATM/Debit Card, it must be activated before use. Here’s how to help them:

1. Locate the Nearest DBS/POSB ATM: Assist your domestic helper in finding the closest ATM, which are conveniently located across Singapore.
2. Insert the Debit Card: Guide your domestic helper to insert their card into the ATM.
3. Enter the Card PIN: The PIN is sent in a separate, secure letter.
4. Follow These Steps on the ATM Screen:
   • Select More Services.
   • Choose Cards/ PIN/ iBanking/ Phone Banking.
   • Select Activate Card.
   • Follow the on-screen instructions to complete the activation process.

Video Resources for Activation

To make it easier for your domestic helper, share these activation guides available in multiple languages:

• English: POSB Card Activation Guide
• Indonesian: Guide in Bahasa Indonesia
• Burmese: Guide in Burmese
• Tagalog: Guide in Tagalog
• Mandarin: Guide in Mandarin

Setting Up a DBS Digibank Account

Your domestic helper can also create a digibank account to access online banking services. Here’s how:

1. Download the App: Download the DBS digibank mobile app from the App Store, Google Play, or AppGallery.
2. Launch the App: Open the digibank app and tap on Sign up for digibank.
3. Select Access Option: Tap I need digibank access.
4. Choose Card Option: Select Debit/ATM Card.
5. Enter Card Details: Input the Debit/ATM Card Number, 6-digit Card PIN, and tap Next.
6. Verify Credentials: Input your MDW's preferred User ID & PIN, and verify their mobile number, email address, and mailing address. Tap Next.
7. Confirm Details: Review all information and tap Confirm.
8. Complete Onboarding: Once onboarding is complete, tap on Proceed to digibank to set up a digital token.

Benefits of Opening a Bank Account for Your MDW

1. Simplifies Salary Payments: Bank transfers are quick, safe, and traceable.
2. Promotes Financial Security: A bank account allows your domestic helper to save money securely.
3. Enhances Convenience: With access to ATMs and online banking, your domestic helper can manage their finances easily.

At gentleHelp, we assist in the process, ensuring the arrangement is smooth and stress-free. If you have any questions or need further assistance, feel free to contact us. We’re here to support both you and your domestic helper every step of the way.

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